Privacy Policy
PRIVACY POLICY
1. INFORMATION ABOUT THE COLLECTION OF PERSONAL INFORMATION AND CONTACT DETAILS OF THE RESPONSIBLE PARTY
1.1
We are pleased that you are visiting our website and thank you for your interest. This Privacy Policy explains how The Wrenley Family collects, uses, stores, and protects your personal information when you use our website or purchase products from us.
Personal information means information about an identifiable individual.
We handle personal information in accordance with applicable New Zealand privacy laws, including the Privacy Act 2020.
1.2
The party responsible for the collection and handling of personal information through this website is:
The Wrenley Family
Email: support@thewrenleyfamily.com
If you have any questions about how we handle your personal information, you can contact us using the details above.
1.3
This website uses SSL/TLS encryption for security reasons and to protect the transmission of personal information and other confidential content, including orders and enquiries submitted through the website.
You can recognise an encrypted connection by "https://" and the lock icon in your browser's address bar.
We take reasonable steps to protect personal information against loss, unauthorised access, use, modification, disclosure, or other misuse, as required by applicable New Zealand privacy law.
2. DATA COLLECTION WHEN VISITING OUR WEBSITE
When you use our website purely for informational purposes, without creating an account or otherwise directly providing personal information, certain technical information may be collected automatically by our website, hosting provider, Shopify, or other service providers.
This information may include:
-
Website pages visited
-
Date and time of access
-
Amount of data transmitted
-
Referring website or source
-
Browser type and version
-
Operating system
-
Device information
-
IP address
-
General location information derived from technical data
This information may be used to:
-
Operate and secure our website
-
Detect and prevent fraudulent or abusive activity
-
Maintain website functionality
-
Analyse website performance
-
Improve our services and customer experience
We only collect personal information where there is a lawful purpose connected with our business activities and where the collection is reasonably necessary for that purpose.
3. COOKIES
We use cookies and similar technologies on our website to provide essential website functionality, remember preferences, analyse website traffic, and support marketing activities.
Cookies are small text files stored on your device.
Some cookies are deleted when you close your browser ("session cookies"), while others remain on your device for a specified period ("persistent cookies").
Depending on how they are used, cookies may collect information such as:
-
Browser and device information
-
IP address
-
Pages visited
-
Website interactions
-
Referral information
-
General location information
-
Advertising and campaign interaction data
Some cookies are necessary for the operation of the website, such as cookies that allow products to remain in your shopping cart or enable secure checkout.
Other cookies may be used for analytics, personalisation, advertising, or remarketing.
Where required, we will ask for consent before placing or using non-essential cookies through our cookie banner or consent management system.
You can also manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.
4. CONTACTING US
When you contact us, for example through our contact form or by email, we may collect personal information such as your name, email address, order information, and any other information you choose to provide.
We use this information to:
-
Respond to your enquiry
-
Provide customer support
-
Process or investigate orders
-
Resolve complaints or issues
-
Communicate with you about our services
We collect only information that is reasonably necessary for the relevant purpose.
Please contact:
The Wrenley Family
Email: support@thewrenleyfamily.com
We retain information for as long as reasonably necessary for the purpose for which it was collected, including where retention is required for legal, accounting, tax, fraud prevention, or dispute-resolution purposes.
5. DATA PROCESSING WHEN OPENING A CUSTOMER ACCOUNT AND FOR CONTRACT PROCESSING
When you create a customer account or purchase products from us, we may collect personal information such as:
-
Full name
-
Billing address
-
Shipping address
-
Email address
-
Telephone number
-
Order details
-
Payment-related information
-
Account login information
We use this information where reasonably necessary to:
-
Process and fulfil your orders
-
Arrange delivery
-
Process payments
-
Provide customer support
-
Manage your customer account
-
Communicate with you regarding your orders
-
Meet legal and accounting obligations
You may request access to or correction of personal information we hold about you.
Where a customer account can be deleted through the website, you may also request account deletion by contacting us.
Some information may need to be retained for a reasonable period where required for legal, accounting, tax, fraud-prevention, dispute-resolution, or other legitimate business purposes.
6. USE OF YOUR DATA FOR DIRECT MARKETING
6.1 Subscription to Our Email Newsletter
If you subscribe to our email newsletter, we may use your email address to send you information about products, promotions, offers, new collections, and other marketing communications from The Wrenley Family.
Where consent is required, we will obtain your consent before sending marketing communications.
Commercial electronic messages sent to New Zealand recipients must comply with the Unsolicited Electronic Messages Act 2007, including applicable consent, identification, and unsubscribe requirements.
You can unsubscribe from our marketing emails at any time by using the unsubscribe link included in the email or by contacting:
After you unsubscribe, we will stop sending marketing communications to you, subject to any legally permitted or required communications.
6.2 Email Marketing for Existing Customers
If you have purchased products from us, we may contact you about products, services, or offers where permitted by applicable law.
All commercial electronic messages will include an appropriate unsubscribe facility and sender identification where required.
You may object to receiving marketing communications at any time by using the unsubscribe link or contacting:
New Zealand's Unsolicited Electronic Messages Act requires commercial electronic messages to be sent only where an applicable form of consent exists and requires a functional unsubscribe mechanism.
7. DATA PROCESSING FOR ORDER PROCESSING
7.1
Personal information collected through an order may be shared with service providers where reasonably necessary to fulfil your order.
This may include:
-
Shipping and delivery providers
-
Warehousing or fulfilment providers
-
Payment processors
-
Shopify and related technology providers
-
Customer service providers
-
Fraud prevention and security providers
We only disclose personal information where there is a lawful basis and the disclosure is reasonably connected with the purpose for which the information was collected.
New Zealand's Privacy Act generally limits disclosure of personal information to purposes connected with the original collection or other permitted circumstances.
7.2 Payment Service Providers
Payment information may be processed by third-party payment providers such as Shopify Payments, PayPal, credit-card processors, or other payment providers made available at checkout.
These providers may collect and process payment information according to their own privacy policies and terms.
We do not generally have access to your complete payment card details when payment is processed securely by a third-party payment provider.
8. CONTACT FOR REVIEW REMINDERS
We may use your email address to send a review request following a purchase where permitted by applicable law.
Where consent is required, we will obtain the appropriate consent before sending the communication.
You can withdraw your consent or opt out of review requests at any time by contacting:
9. USE OF SOCIAL MEDIA
Our website may contain links or integrations with social media platforms, including:
-
Facebook
-
Instagram
-
TikTok
-
Pinterest
-
Other social media platforms that we may use from time to time
If you interact with social media features or follow links to external social media platforms, those platforms may collect information in accordance with their own privacy policies.
We recommend reviewing the privacy policies of the relevant social media platforms for more information about how they collect and use personal information.
10. ONLINE MARKETING
10.1 Google Ads
We may use Google Ads and related Google advertising technologies to promote our products and measure advertising performance.
These technologies may use cookies or similar technologies to help us understand how visitors interact with our website and advertisements.
Where required, we will obtain consent before using non-essential advertising technologies.
You can manage Google's advertising preferences through Google's own privacy and advertising settings.
10.2 Meta Advertising
We may use Meta advertising technologies, including the Meta Pixel, to measure advertising performance, understand interactions with our website, and create or optimise advertising campaigns.
Where required, these technologies will only be used after obtaining appropriate consent.
Meta may process information in accordance with its own privacy policy.
11. WEB ANALYSIS SERVICES
Google Analytics
We may use Google Analytics to understand how visitors use our website and to improve website performance and customer experience.
Google Analytics may collect information such as:
-
Device information
-
Browser information
-
Approximate location
-
Pages visited
-
Referring sources
-
Website interactions
-
Technical information
Where required, we will obtain consent before using non-essential analytics cookies.
Google may process information in accordance with its own privacy policy.
12. RETARGETING / REMARKETING / RECOMMENDATION ADVERTISING
Meta Pixel
We may use the Meta Pixel and related Meta advertising technologies to understand how visitors interact with our website after viewing or interacting with our advertisements.
This information may help us measure advertising performance, optimise campaigns, and show relevant advertisements.
Where required, we will obtain consent before using these technologies.
Google Ads Remarketing
We may use Google Ads remarketing technologies to show advertisements to people who have previously interacted with our website.
These technologies may use cookies or similar technologies.
Where required, we will obtain consent before using non-essential remarketing technologies.
You can manage personalised advertising through the relevant advertising platform's settings.
13. DISCLOSURE OF PERSONAL INFORMATION
We may disclose personal information to third parties where reasonably necessary for our business activities and where permitted by applicable law.
These parties may include:
-
Payment providers
-
Shipping and fulfilment providers
-
Shopify and technology providers
-
Marketing and advertising providers
-
Analytics providers
-
Customer service providers
-
Fraud prevention providers
-
Professional advisers
-
Government authorities or law enforcement where legally required
We do not sell personal information to third parties as a standalone business activity.
We take reasonable steps to ensure that information is handled appropriately by service providers acting on our behalf.
14. INTERNATIONAL TRANSFER OF PERSONAL INFORMATION
Some of our service providers, technology providers, payment processors, advertising platforms, and other business partners may be located outside New Zealand.
Where personal information is disclosed to an overseas organisation, we will take reasonable steps to ensure that the disclosure complies with the requirements of the New Zealand Privacy Act 2020, including Information Privacy Principle 12 where applicable.
This may include ensuring that the recipient is subject to comparable privacy protections, has appropriate contractual protections in place, or that another permitted basis for the disclosure applies.
Some overseas service providers may process or store information on our behalf. We remain responsible for taking reasonable steps to ensure that personal information is handled appropriately.
15. RIGHTS OF INDIVIDUALS
Under the New Zealand Privacy Act 2020, you generally have rights relating to personal information we hold about you.
These include the right to:
-
Request access to personal information we hold about you.
-
Request correction of inaccurate or incomplete personal information.
-
Ask questions about how your personal information is collected or used.
-
Make a complaint about our handling of your personal information.
We will respond to requests in accordance with applicable New Zealand privacy law.
To make a privacy request, contact:
The Wrenley Family
Email: support@thewrenleyfamily.com**
The Privacy Act requires organisations to provide individuals with access to their personal information and allows individuals to request correction of information that is inaccurate or incomplete.
16. RIGHT TO OBJECT TO DIRECT MARKETING
You may object to receiving direct marketing communications from us at any time.
You can unsubscribe using the unsubscribe link included in our marketing emails or contact:
Once we receive your request, we will stop sending direct marketing communications to you, subject to any communications that we are permitted or required to send for transactional, legal, security, or other non-marketing purposes.
17. SECURITY OF PERSONAL INFORMATION
We take reasonable security measures to protect personal information against:
-
Loss
-
Unauthorised access
-
Unauthorised use
-
Unauthorised modification
-
Unauthorised disclosure
-
Other misuse
No method of electronic transmission or storage can be guaranteed to be completely secure.
If a privacy breach occurs that meets the threshold for a notifiable privacy breach under New Zealand law, we will take the steps required by the Privacy Act 2020, including notifying the Privacy Commissioner and affected individuals where required.
New Zealand's Privacy Act requires notification of serious privacy breaches to the Privacy Commissioner as soon as practicable.
18. RETENTION OF PERSONAL INFORMATION
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, or where retention is required or permitted by law.
The appropriate retention period may depend on:
-
The type of information
-
The purpose for which it was collected
-
Whether you remain a customer
-
Legal or accounting requirements
-
Fraud prevention requirements
-
Dispute resolution
-
Our legitimate business needs
When personal information is no longer reasonably required, we will take reasonable steps to securely delete or de-identify it.
19. COLLECTION OF INFORMATION FROM OTHER SOURCES
Where we obtain personal information about an individual from a source other than that individual, we will handle the information in accordance with the applicable requirements of the Privacy Act 2020.
Where applicable, we will take reasonable steps to ensure that the individual is informed about the collection, its purpose, intended recipients, and their relevant privacy rights.
New Zealand's IPP 3A, which came into force on 1 May 2026, establishes notification requirements for certain indirect collection of personal information.
20. PRIVACY COMPLAINTS
If you have concerns about how we have handled your personal information, please contact us first so that we can investigate and attempt to resolve the issue.
The Wrenley Family
Email: support@thewrenleyfamily.com
You may also have the right to make a complaint to the Office of the Privacy Commissioner of New Zealand.
21. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, service providers, or applicable laws.
Any updated version will be posted on this website with the updated effective date where appropriate.
We encourage you to review this Privacy Policy periodically.
22. CONTACT
If you have any questions about this Privacy Policy, our privacy practices, or your personal information, please contact:
The Wrenley Family
Email: support@thewrenleyfamily.com