Terms & Conditions

OVERVIEW

This website is operated by The Wrenley Family. Throughout the site, the terms "we", "us", and "our" refer to The Wrenley Family.

The Wrenley Family offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our website and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following Terms and Conditions ("Terms of Service", "Terms"), including any additional terms, conditions, and policies referenced herein or available by hyperlink.

These Terms apply to all users of the website, including without limitation browsers, customers, merchants, vendors, and content contributors.

Please read these Terms carefully before accessing or using our website. By accessing or using any part of the website, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any services.

Any new features or tools added to the current store shall also be subject to these Terms.

We reserve the right to update, modify, or replace any part of these Terms by posting updates on our website.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms, you confirm that you are at least 18 years of age, or that you have the consent of a parent or legal guardian to use this website where required by applicable law.

You may not use our products for any unlawful or unauthorized purpose, nor may you violate any laws or regulations applicable in New Zealand while using our services.

You must not transmit any viruses, malware, worms, or destructive code.

A breach of any of these Terms may result in the suspension or termination of your access to our services, subject to applicable law.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service or cancel an order where permitted by law, including where there is suspected fraud, unauthorized activity, or a genuine pricing or inventory error.

You understand that your content (excluding payment information) may be transferred unencrypted and involve transmissions across various networks.

Payment information is encrypted during transmission through our payment providers.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without our express written permission.

Nothing in these Terms is intended to exclude, restrict, or modify any rights or remedies you may have under applicable New Zealand consumer law.

Headings used in these Terms are included for convenience only and will not limit or affect these Terms.

SECTION 3 – ACCURACY OF INFORMATION

We make reasonable efforts to ensure that information provided on this website is accurate, complete, and current.

However, we do not guarantee that all information will always be accurate, complete, or up to date.

The material on this website is provided for general information purposes only.

We reserve the right to modify the contents of this website at any time, subject to applicable law.

SECTION 4 – PRODUCTS, SERVICES, AND PRICING

Prices for our products are displayed in New Zealand dollars (NZD), unless otherwise stated, and may be changed from time to time.

We reserve the right to modify or discontinue any product, service, or feature, subject to applicable law.

Contract Formation

The presentation of products on our website does not necessarily constitute a legally binding offer.

By placing an order and completing the checkout process, you submit an order to purchase products from The Wrenley Family.

An automated order confirmation email confirms receipt of your order but does not necessarily constitute acceptance of your order.

We reserve the right to cancel an order where permitted by law, including in circumstances involving an obvious pricing, stock, or technical error. If we cancel an order after payment has been made, we will provide an appropriate refund.

Consumer Guarantees

Products sold to consumers in New Zealand are subject to applicable rights and guarantees under the New Zealand Consumer Guarantees Act 1993 and other applicable consumer laws.

Nothing in these Terms limits or excludes any rights or remedies that cannot legally be excluded.

SECTION 5 – PRODUCTS OR SERVICES

Certain products or services may be available exclusively online and may be available only in limited quantities.

We make reasonable efforts to display product images and colours as accurately as possible. However, we cannot guarantee that your device will accurately display colours.

We reserve the right to:

Limit sales of products or services where permitted by law.
Limit quantities purchased where permitted by law.
Discontinue products at any time.
Change product descriptions and pricing where permitted by law.

We do not guarantee that products, services, or information purchased from us will meet every subjective expectation. However, nothing in these Terms limits any statutory guarantees or remedies that apply under New Zealand law.

Any customs duties, import taxes, GST, border processing fees, or other charges imposed by New Zealand authorities or applicable to your order are the responsibility of the customer where legally applicable and where such charges have not already been included in the purchase price.

SECTION 6 – BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse, limit, or cancel an order where permitted by law, including in cases of suspected fraud, unauthorized transactions, or obvious pricing or technical errors.

You agree to provide current, complete, and accurate purchase and account information for all purchases made through our store.

You agree to promptly update your account information, including your email address and payment details, so we can complete transactions and communicate with you when necessary.

Please review our Return and Refund Policy for additional information.

Nothing in our billing or refund procedures limits your statutory rights under applicable New Zealand consumer law.

SECTION 7 – OPTIONAL THIRD-PARTY TOOLS

We may provide access to third-party tools over which we have no control.

Such tools are provided "as is" and "as available" to the extent permitted by law.

Your use of optional third-party tools is subject to the terms and conditions of the relevant third-party provider.

SECTION 8 – THIRD-PARTY LINKS

Certain content, products, or services available through our website may include materials from third parties.

We are not responsible for examining or evaluating the content, accuracy, or reliability of third-party websites and disclaim liability for third-party materials, products, or services to the extent permitted by law.

Any concerns regarding third-party products should be directed to the relevant provider.

SECTION 9 – USER COMMENTS AND FEEDBACK

If you submit comments, suggestions, reviews, or other materials, you agree that we may use, edit, publish, reproduce, and distribute them for business and marketing purposes, subject to applicable law.

We reserve the right to remove content that we consider unlawful, offensive, abusive, defamatory, obscene, or otherwise objectionable.

You are solely responsible for any comments you submit.

SECTION 10 – PERSONAL INFORMATION

Your submission of personal information through the website is governed by our Privacy Policy and applicable New Zealand privacy laws, including the Privacy Act 2020.

SECTION 11 – ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping times, and availability.

We reserve the right to correct such errors where permitted by law.

If an error affects an order that you have already placed, we will contact you where reasonably practicable and provide an appropriate remedy where required by applicable law.

Nothing in this section permits us to engage in misleading or deceptive conduct or to avoid our obligations under New Zealand consumer law.

SECTION 12 – PROHIBITED USES

You may not use the website or its content:

For unlawful purposes.
To violate any laws or regulations.
To infringe intellectual property rights.
To harass, abuse, insult, defame, or discriminate against others.
To submit false or misleading information.
To upload malware or malicious code.
To collect personal information of others without authorization.
For spam, phishing, scraping, or similar activities.
To interfere with website security features.
To engage in fraudulent or unauthorized transactions.

Violation of these provisions may result in suspension or termination of access, subject to applicable law.

SECTION 13 – DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

Nothing in these Terms excludes, restricts, or modifies any guarantee, right, remedy, or liability that cannot legally be excluded or limited under New Zealand law.

Products and services are provided on an "as is" and "as available" basis to the extent permitted by law.

The Wrenley Family does not guarantee that:

Services will always be uninterrupted or error-free.
Results obtained from the service will always be accurate or reliable.

To the fullest extent permitted by law, The Wrenley Family shall not be liable for indirect, incidental, special, punitive, or consequential damages arising from the use of our services or products.

This limitation does not apply where liability cannot legally be excluded or limited, including rights and remedies available to consumers under the Consumer Guarantees Act 1993 or other applicable New Zealand legislation.

SECTION 14 – INDEMNIFICATION

You agree to indemnify and hold harmless The Wrenley Family, its affiliates, employees, agents, contractors, service providers, and partners from claims arising from your breach of these Terms, misuse of the website, or violation of any law or third-party rights, to the extent permitted by applicable law.

SECTION 15 – SEVERABILITY

If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision shall be severed or modified to the minimum extent necessary, and the remaining provisions shall continue to apply.

SECTION 16 – TERMINATION

These Terms remain effective unless terminated by either you or The Wrenley Family.

We reserve the right to suspend or terminate access to our services where permitted by law if we reasonably believe you have violated these Terms or used the website unlawfully.

Any rights or obligations that by their nature should survive termination will continue to apply.

SECTION 17 – ENTIRE AGREEMENT

These Terms, together with any policies posted on our website, constitute the agreement between you and The Wrenley Family regarding your use of the website and supersede prior agreements and communications relating to the same subject matter.

Nothing in these Terms limits any rights or protections provided to consumers under applicable New Zealand law.

SECTION 18 – GOVERNING LAW

These Terms and any separate agreements through which we provide services shall be governed by and interpreted in accordance with the laws of New Zealand.

Where mandatory consumer protections apply to a transaction, those protections will continue to apply regardless of any other provision of these Terms.

SECTION 19 – REFUSED OR UNCLAIMED PACKAGES

If an order is refused upon delivery, remains unclaimed, or is returned due to an incorrect or incomplete address provided by the customer, reasonable costs associated with the return and reshipping of the order may be charged or deducted from any applicable refund, where permitted by law.

Any such charges will not apply where the return or non-delivery is caused by an issue for which The Wrenley Family is responsible or where applicable New Zealand consumer law provides the customer with a remedy.

SECTION 20 – CHANGES TO THESE TERMS

We reserve the right to update, modify, or replace these Terms from time to time.

Any changes will become effective upon posting on this website, unless otherwise required by applicable law.

Your continued use of the website following any updates constitutes acceptance of the updated Terms to the extent permitted by law.

SECTION 21 – CONTACT INFORMATION

Questions regarding these Terms and Conditions should be directed to:

The Wrenley Family
Email: support@thewrenleyfamily.com